Out-Of-Network Responsibilities For Mental Health Providers

Apr
4
2011

For those of you, like me, who choose not to work directly with insurance companies, you are considered to be an out-of-network provider.  A mental health provider I will call “John” wrote in asking for clarification about his out-of-network responsibilities . . . .

A new client whose health insurance policy is from out-of-state just sent me a Treatment Request Form from Magellan, and he told me that I am Yolker in the Packsupposed to fill it out and submit it to them.

Is this true? If I don’t accept insurance, I thought that meant I would not have to fill out any insurance-related paperwork?

Please help to clarify if you can.”

One of the perks of being  a mental health provider in private practice is that you get to determine what each of your office policies is including those that address if and how you decide to work with insurance and managed care.  Because “John” is an out-of-network provider, he may choose (or choose not)

  • to complete insurance claims for his clients;
  • to then file those claims for clients;
  • to contact insurance companies on behalf of his clients’ claims (after obtaining permission to do so); and,
  • to accept payments directly from insurance companies.

Each one of these choices can be made independent of the other choices listed above.  (I no longer choose to work directly with managed care. Here’s a post I wrote explaining why.)

As a mental health provider you are not obligated to complete any form or document from an insurance company unless you have agreed you will do so (typically in the form of a contract).

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A Kind And Savvy Way To Toot Your Own Horn

Mar
9
2011

Image of Blue & Red Horns -

Good morning! I was making my way through my email inbox yesterday when I ran across an interesting email exchange on one of the online discussion lists that I belong to.

A therapist had posted a request asking for the name of other therapists who work with relationship issues to possibly refer a client to and this is what my colleague, Christine Allison, MA, NCC wrote back on the list . . . .

I am in the same building as Dee [another mental health professional], in Northwest Denver, easily accessible from Arvada.  Dee is FABULOUS and very experienced, and I definitely recommend her.  That said, I am fabulous in my own way, and I would be willing to see this individual on a sliding scale . :-) [my own emphasis]  I really enjoy working with clients on relationship and communication issues.  Feel free to give her my phone # below.”

Now here’s why Christine’s post caught my eye  . . . . Dee Marcotte, MS, MA, LPC is a seasoned counselor in Denver, Colorado who has the reputation of being a wise mentor to many new therapists in the area. Christine and Dee office in the same building and I suspect Dee has been a mentor to Christine, too.  So here’s the smart and savvy part – Christine took time in a very public way to generously tip her hat to her mentor and then she also took the opportunity to enthusiastically throw her own name out as a possible resource, too!  Nice job, Christine!

In giving a nod to another mental health professional, Christine is

  • acknowledging the contributions of this more-experienced counselor who has paved the way for new ones,
  • saying “thank you” to a mentor,
  • giving the appearance that she “plays fair” in this world of marketing and mental health, and
  • appears generous (and not desperate).

By tossing her own name into the list of possibilities alongside Dee’s name, Christine is also

  • benefiting from the strong reputation that her mentor has built simply by being associated with her.
  • declaring that she, too, has something of value to offer clients and colleagues, and
  • distinguishing herself from Dee by highlighting her own willingness to reduce her fees.

So, what’s the take away for you? Find a colleague or organization that you can associate yourself with and then . . . TOOT THEIR HORN and YOURS, TOO!

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First Things First: Office Policies For Your Consideration

Feb
14
2011

I mentioned in a previous post that one Image of Business Man Depressed by Paperworof the things you can do when you don’t yet have all the clients that you want is to get your office policies in order.  What I meant to say is . . . whatever you do . . . don’t think of waiting until your first client walks in the door to begin thinking about your office policies and procedures. Do it now!

Here’s a few things to consider concerning your own policies. . . .

  • Inclement Weather
    • How will clients learn about office closures and appointment cancellations during bad weather?
  • Client – Therapist Relationship
    • What, if any, gifts will you accept from clients?
    • How will you handle running into clients at social events or in public?
    • What, if any, and where is client-initiated contact permitted between sessions?
    • What do you want to say about dual relationships?
  • Plans for Your Own Incapacity or Death
  • Record Management

Remember, your regulating bodies, state and national laws, and your professional organizations’ codes of ethics will impact all of your office policies.  Once you get them hammered out, you need to decide how you want to present this information to your clients.  (I choose to include them as part of my disclosure statement.You may choose to present it this way or as an entirely different document.)

I’m thinking that this is a good list to get you started. Are there other things that you think should be included here?  If so, leave me a comment to let me know!

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SOS! Needing Clinical Supervision In Hawaii – Part 2

Nov
11
2010

[This is the second of a three-part post on clinical supervision
in Hawaii.  The first post can be found by clicking here.]

While contemplating Shari’s dilemma about finding affordable and competent supervision, one of my colleagues in Hawaii shared her thoughts in support of Shari’s dilemma (and a close up and different perspective from mine):

Licensure at the masters level is relatively new to Hawaii (less than 8 years). The major program for graduating Image of Jigsaw Puzzle Solutionsindividuals with a masters degree is the University of Hawaii Counselor Education program. However, since these people were expected to work primarily in the school system– K-12, they did not have the same kind of supervision required for therapy/private practice. In fact, one of the professors in this program had a doctorate but no experience counseling (more researcher than practitioner). Chaminade University is a small, private college that grants a counseling degree. Therefore, there hasn’t been enough time and people to build the kind of recognition and professional respect that masters level counselors on the mainland have.

Personally, I think it’s unethical to charge a young professional for supervision (if I understand it correctly). I know the beginning mental health professionals hired in a government positions often do not have a more experienced colleague mentor them. I am embarrassed to admit that many professionals seem to be more focused on individual gain/survival than mentoring a less experienced member of the group, especially if they see no personal gain in the relationship. So I guess if they are being compensated they would meet the contract [for supervision], but not provide much more. I presume the supervisors are overworked (if they work for the state) so even if they wanted to spend more time with their supervisee, they would not have the time/energy to do so. I like to believe that there are some professionals who understand the value of the reciprocal relationship that exists in mentoring and make time to create a productive/satisfying relationship. However, those folks are probably few in number.

As for being supervised by a person with limited background/experience, I suspect the market is flooded with individuals who have earned their doctorates, obtained their license, have limited experience, and apply for a job. The assumption is that they are qualified because they have a doctorate and passed the licensing exam. You and I know that this is not true if they have only the minimal hours of clinical supervision, and minimal contact with their colleagues. Licensed psychologists here do not have to participate in continuing education/training to maintain their license. Therefore, it is not unusual for these individuals to be relatively isolated in carrying out their practice. “

Thanks so much for taking the time to share your thoughts on Shari’s experience with us here at Private Practice from the Inside Out!

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Chuckle For The Day . . . “Stop It!”

Nov
9
2010

A friend of mine sent me this video in email. Thought you might need a chuckle, too.  Enjoy!

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