Do Your Referral Sources Know How To Find You?

Sep
22
2011

When you make the transition from student to professional . . . or from employee to self-employed, you need to make sure that your emails look like you mean business, too.

I’m not talking about psychobabble and I’m not talking about academic-ese.  I’m talking about thinking like the Chief Information Officer of your business (because you are the CIO) and making it easy for folks to find you by using an “email signature.”

Here is how you do that:

  • Use your legal name with your credentials – no nicknames;
  • Include the name of your business if it is different than your legal name;
  • A professional email address – no more aol, gmail, hotmail, etc.  (Hint – A professional email address adds credibility.);
  • A street address – rather than a PO Box or no address (This, too, builds confidence in you.  It gives the impression that you are serious, stable and here for the long run.);
  • A web address including http//: . . . (Some browsers won’t recognize a URL without the http//: . . . ); and,
  • If you have them, Twitter, LinkedIn, and Facebook addresses.

Savvy marketing means putting yourself in the shoes of your clients and your potential referral sources.  You want your name to be in front of their faces as often as possible – so that they don’t forget you!  And, you don’t want to make them have to search for your business card just to find your contact information.

In fact, make it as easy as possible to contact you and to refer to you. So . . . go ahead!  Turn this into your “email signature” and use it with every single email you send out.  And, don’t forget to hyperlink to everything you can in your signature!  Make it E-A-S-Y for everyone to send clients to you!

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Related Posts

Seth Godin’s post, 8 Things I Wish Everyone Knew about Email

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A Kind And Savvy Way To Toot Your Own Horn

Mar
9
2011

Image of Blue & Red Horns -

Good morning! I was making my way through my email inbox yesterday when I ran across an interesting email exchange on one of the online discussion lists that I belong to.

A therapist had posted a request asking for the name of other therapists who work with relationship issues to possibly refer a client to and this is what my colleague, Christine Allison, MA, NCC wrote back on the list . . . .

I am in the same building as Dee [another mental health professional], in Northwest Denver, easily accessible from Arvada.  Dee is FABULOUS and very experienced, and I definitely recommend her.  That said, I am fabulous in my own way, and I would be willing to see this individual on a sliding scale . :-) [my own emphasis]  I really enjoy working with clients on relationship and communication issues.  Feel free to give her my phone # below.”

Now here’s why Christine’s post caught my eye  . . . . Dee Marcotte, MS, MA, LPC is a seasoned counselor in Denver, Colorado who has the reputation of being a wise mentor to many new therapists in the area. Christine and Dee office in the same building and I suspect Dee has been a mentor to Christine, too.  So here’s the smart and savvy part – Christine took time in a very public way to generously tip her hat to her mentor and then she also took the opportunity to enthusiastically throw her own name out as a possible resource, too!  Nice job, Christine!

In giving a nod to another mental health professional, Christine is

  • acknowledging the contributions of this more-experienced counselor who has paved the way for new ones,
  • saying “thank you” to a mentor,
  • giving the appearance that she “plays fair” in this world of marketing and mental health, and
  • appears generous (and not desperate).

By tossing her own name into the list of possibilities alongside Dee’s name, Christine is also

  • benefiting from the strong reputation that her mentor has built simply by being associated with her.
  • declaring that she, too, has something of value to offer clients and colleagues, and
  • distinguishing herself from Dee by highlighting her own willingness to reduce her fees.

So, what’s the take away for you? Find a colleague or organization that you can associate yourself with and then . . . TOOT THEIR HORN and YOURS, TOO!

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How To Respond (Or Not) When Your Client Emails After Termination

Oct
25
2010

[This is part 1 of a 2-part post.]

Fred Theobald from Dallas, Texas wrote in . . . .

After my client and I terminated therapy, she moved out of state.  I received an email from her updating me on her move, her new home, etc.  Is it appropriate for me to respond?”

What a great question, Fred!  Image of Reach OutWe all face this scenario from time to time and it’s important to ask yourself at least two different questions.  The first is “Is it clinically appropriate to respond?”  The second one is “If so, then how do I respond?”

Here are some things for you to consider . . .

Is it appropriate to respond? Perhaps a better question would be to ask “When is it appropriate to respond?”  It is appropriate to respond when it is in your client’s best interest to do so and it is legal and ethical to do so.

We all know that the most important variable in counseling is the relationship between the therapist and the client.  And, because relationships don’t just turn off or on with the flip of a switch, it would be disingenuous to pretend that  terminating a therapeutic relationship with a client doesn’t always happen as neatly as the text books would have us believe. Oftentimes clients desire to maintain some type of connection with their therapists after termination. Your job, in part, is to determine if it is in your client’s best interest to do so.

If you also are tempted to maintain contact with your client after your clinical work is completed, you need to  take time to understand your motivation for doing so.

  • Is this about your need to maintain contact? (If so, it’s time to do some work on your own counter transference.)
  • Is this about your client’s desire to maintain contact?  (And, if so, is it healthy?  Is it legal?  is it ethical?)

Make sure you take time to consult with colleagues or an attorney before acting on your decision.  Once you are certain that it is appropriate to respond, email presents an entirely different dilemma.  In my next post, I’ll address the use of email in your private practice.

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Did They Read It? Email Tracking System

Oct
15
2009

I frequently work with clients post-divorce who

Up, Up and Away! 236 / 365 by mollyjolly / Maria Johnson

"Up, Up and Away! 236 / 365" by mollyjolly / Maria Johnson

continue to run into difficulties with their ex-spouses.  One of my current clients has introduced me to an email tracking system called DidTheyReadIt.  This system has helped her verify to the court that she has made appropriate efforts to communicate with her ex-spouse concerning custody issues.

According to the website,

When you use DidTheyReadIt, e-mails that you send are automatically and invisibly tracked. The instant the recipient opens your message, DidTheyReadIt automatically notifies you.”

The email receipt that you receive tells you what time your email was opened, how long it remained open, and where geographically it was viewed.  Here is a sample of the receipt they send.

If you or your client has a need to “prove” compliance with timely email communication, this tool may be a useful option.



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