SOS! Needing Clincial Supervision In Hawaii – Part 1

Nov
8
2010

[This is the first of a three-part post
on finding clinical supervision in Hawaii.]

On Friday, October 29, 2010, in response one of my posts on clinical supervision, I received an email  from a frustrated Image of Map of Hawaiicounselor in training in Hawaii named Shari.  Here is what she said:

While I respect your description of what YOU do as a supervisor, I do not see that at all in Hawaii. First off, there are NO requirements for supervisors, not even length of time in practice, let alone training. There is also no allowance for pre license grads going into private practice (unless they can find all cash clients who are willing to pay for counseling from someone who is not allowed to say she is a mental health counselor). Many sites do not provide supervision so we are forced to pay for it.

The additional liability supervisors take on in this case is minimized by the fact that the sites will most likely be sued rather than the supervisor of the counselor who doesn’t even work there. From what I have seen, no supervisor is offering to read all our notes or spend a bunch of extra time on us – just charging for the hour or more we spend in group or individual supervision and that’s it. And being available 24/7? – in your dreams! I’m not sure what it is like in other States but I think your description may be very idealized compared to what many (most?) of us grads are really dealing with.

For perspective from the other side – how would you like to be forced to pay $250 – $500 a month out of a salary of $30K – 40K (going rate for unlicensed counselors at agencies around here). That is, if you are lucky enough to even find a job as the State of Hawaii continues to decimate mental health services with extreme budget cuts. Many of us work part time or on contract with no benefits and STILL have to pay these rates for supervision. Luckily, we have a sympathetic professor who may get a supervision class going as a continuing ed program – otherwise we might be forced to take on another job just to pay for supervision!

I’m sorry but i do feel gouged – your comments have not convinced me as they are so very far away from my own experience.”

Even though Shari didn’t ask for suggestions or strategies to resolve this issue, I want to offer some possible steps to her and others that may be in similar situations.  I am not a fan of pre-licensed therapists going into private practice any more than I am a fan of incompetence clinical supervision so let me see if I can help!

Competent clinical supervision requires more than just experience working in the mental health field.  It requires skills  related to teaching, consulting, mentoring, and evaluating – not skills that all counselors necessarily have. It is for that reason that the standard of practice for clinical supervision is rapidly changing to include additional training in those areas as they relate specifically to supervision.

As counselors, you and I are mandated to advocate for what is in our clients’ best interests.  This includes training for new professionals in our field.  Standards of practice and training for clinical supervision are extensions of that training so I am happy to make some noise about the absence of these in any state that turns a blind eye.  Are you willing to make some noise, too, Shari?

In my post on Thursday, you will hear from another one of our colleagues who sheds some light on the plight of new counselors in Hawaii.

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9 Online Mental Health Discussion Lists

Nov
4
2010

It’s been over a year since I posted my initial list of online discussion lists specifically focused on mental health.  Now it’s time to post Image of Jigsaw Puzzlean updated list.  Here are 9 online discussion lists that you might find useful to help you network and learn about new resources for your practice.

  • CESNET-L is a very active list focusing on counselor education and supervision.
  • Counselors at Yahoo is open to behavioral heath professionals and students. Another dynamic and active forum that is very friendly to students and new professionals.
  • COUNSGRADS is a discussion list that focuses on supporting graduate students in the mental health professions.
  • Diversegrad-L is another list I’ve found that addresses multicultural/cross-cultural and diversity issues in the counseling profession and society at large.
  • Dramatherapy List is for individuals interested in drama therapy.  Although it is hosted by the National Association for Drama Therapy, membership in NADT is not required for joining this listserv.
  • POWR-L is a discussion list focused on the psychology of women.  This list, hosted by the Association for Women in Psychology, is a dynamic and resource-focused list .  Membership in AWP is not required in order to join the discussion list.
  • Warren Corsen III’s Counseling Resources is open to clinical professionals, students, and educators in counseling and related fields.  Another student-friendly list emphasizing graduate and doctoral students.

And, if you know of others that might be of interest, please drop us a note below and tell us about them!


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Muffins And Cameras And Artwork – Oh, My! When Clients Bring You Gifts

Oct
4
2010

Over the last 20 years, I’ve had clients offer a variety of gifts . . . a bottle of wine, Christmas ornaments, their own artwork, frequent flier points on airlines, a digital camera, tickets to community events, a muffin from the local bakery, homemade cakes, and books.  Early in my career, I was oftenImage of Gift Box caught off guard.  I didn’t know how to clinically or legally deal with these situations.  For the longest time, I only knew I wasn’t supposed to accept gifts from clients.  But no one told me how (or when) I was supposed to refuse them.

Ofer Zur has published a terrific article called Gifts in Psychotherapy that addresses this very issue.  Do yourself and your clients a favor.  Take time to read and digest this meaty article.  Then, I hope you will check back in here and let me know one thing that you learned or needed to be reminded from reading the article.


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How To End Your Relationship With Insurance Panels – Part 2

Sep
23
2010

(This is the second of a two-part post on terminating your
relationship with insurance and managed care companies.
The first part begins here.)

On Monday, I talked to you about the importance of knowing what you have agreed to in your contracts with insurance and managed care companies  before Image of Crumpled Insurance Appyou begin termination of your professional relationships with them.  Assuming that you have taken those legal commitments into consideration and you still want to terminate those professional relationships, here are the things that you need to do:

  • Revise your disclosure statement. You need to make sure that you revise all written documents related to this new policy change concerning fee collection.
  • Take into consideration possible exceptions to this new policy. It is possible that you will have some clients who are unable or unwilling to pay your full fee at the time services are rendered. Take time now to consider how you will handle their concerns. Will you be able to offer a reduced fee? Indefinitely? Will you try to wrap up your clinical work early? Or, will you try to transition the client to another equally qualified therapist?  . What you cannot do is simply terminate a clinical relationship because you’ve changed your expectations for payment of fees mid-clinical work with disregard for your clients’ needs.
  • Let your clients know in writing the specific date that you intend to end your professional relationship with a specific insurance company. They may want to squeeze in one more session.  I typically give 30-90 days notice in advance of any fee or billing changes.  Think about it.  Many of us wig out about money matters.  Your clients are no exception.  By giving them as much advanced notice as possible, you are giving your clients time to re-prioritize their finances and make new arrangements for covering their expenses.
  • Initiate a conversation (or two) with your clients about this anticipated change and what they can expect. In addition to financial concerns, this may also bring up other concerns that need to be dealt with in the office – fears of abandonment, concerns for your own welfare, guilt for having stood you up in the past, etc.
  • Let your clients know how that will affect them. I provide receipts for all professional services and expect full payment at the time services are rendered.  On occasion, I will accept a post-dated check and am always willing to discuss my clients’ financial difficulties / concerns.  I will not interact directly with an insurance company concerning clients’ reimbursement but will happily coach a client on what to say and how to increase cooperation from their insurance / managed care company.
  • Make sure your client understands. This is about informed consent.  Make sure that your client knows when your relationship with his / her insurance | managed care company will end, how that will affect your client, and how you will handle fee collection and money matters at that point.
  • Have your client sign a revised disclosure statement. Make sure that your statement includes when  you discussed this policy change, that your client understands the new expectations, and that s/he agrees to this new policy.

It’s that easy.  And, once you’ve done it, drop back in here to let us know.  I’ll be glad to celebrate with you!

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A Facelift For Your Private Practice

Aug
9
2010

Are you looking back to the “good ole days” when your practice was shiny and new . . . ? Remembering when your appointment book was full and you had a two week waiting list and wondering where all the clients have gone?

Well, I’m here to tell you that they are all still right here . . . right around the corner from you and they are wondering whatImage of Hmmm happened to their bright and enthusiastic therapist that you used to be!  That’s right!  You heard me!  Any client will tell you that s/he would rather return to the same therapist s/he’s seen before rather than change to a new one.  They only change when they have no choice but to go elsewhere to get the help they are seeking.

If your old clients are going elsewhere for their counseling services, then it might be time for you to give your practice a facelift and that means taking a fresh look at your office, your office practices, and yourself.

Outside the Office

  • Take a look at the appearance of your building.  Has it fallen into disrepair?  Does it need trim work or to be repainted?
  • Is the landscaping well-tended?
  • Is the parking for your clients easily accessible and is the lot well-lit?  Does it feel safe?
  • Are the windows clean?

Inside the Office

  • Inside the office, take a look at the paint on the walls.  Is it dingy?
  • Is the carpet dirty or stained?
  • How does your office smell?
  • Is the lighting warm and welcoming?
  • Is your office well-insulated for privacy?
  • Is the temperature in your office comfortable?

Office Practices

  • Does your office staff greet your returning clients as warmly as they greet your new clients?
  • Is your staff well-trained on respecting clients’ privacy?
  • Are you records safely locked away out of sight so that clients do not see information about other clients?

Self Check

  • Are you taking care of yourself outside of the office?  Eating and exercising?  Getting enough rest?  Attending to your personal relationships?
  • Are you arriving at the office in time to get settled in and appear calm and focused when your clients arrive? Or are you rushing in harried at the last minute?
  • Are you scheduling your clients far enough apart that you have time to attend to phone calls, go to the bathroom, and complete your notes in between appointments?
  • Do you have a plan for continuing your professional competency and are you following it? Are you continuing to learn new and interesting things to help you in your clinical work?

These are useful things to discuss with your peer consultation group.  A fresh pair of eyes can help you identify areas that need a bit of a facelift.  And, that, in turn, may help you re-engage some of those wayward clients.

Can you think of other areas in your practice that may need a facelift?  If so, I hope you will let me know!


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